About the Practice

Our OfficeWelcome to Our Practice!

Your first visit to our office in an important step in establishing our relationship with you. We will carefully listen to your goals for your appearance, fully answer your questions and explain the options that are available- both surgical and non-surgical- to you help you reach your goals. The staff at Dr. Hugo’s office is very experienced, professional, attentive, and compassionate to each and every patient.

Actual Patient Testimonial:
“Anyone considering any procedure should consult with Dr. Hugo and his staff. They all take pride in their job, wanting to provide the best of services to each patient they see.”

“The staff all welcome me and everyone knows my name when I enter.  I am made to feel part of the group, quite a welcome feeling.”


Your Cosmetic Surgery Experience

A comfortable and relaxed environment is the first step toward achieving a positive plastic surgery experience. Our efficient scheduling and management result in minimal waiting times to see Dr. Hugo and his staff, which leaves more time to carefully and thoroughly answer all of you questions and concerns. Our comprehensive consultation is presented in the form of an extensive multimedia process that guarantees you will become extremely knowledgeable about the procedures you are interested in. We consider it our job to ensure that you are well-educated and confident in your knowledge of procedures so that you may make the best decisions regarding your care!

Dr. Hugo and the staff are always available for questions, and will respond to inquiries in a timely fashion. When you cosmetic procedure in completed, you will receive a comprehensive questionnaire about your experiences with us. We take these surveys very seriously and use patient comments to continually update and improve our practice.

Inside Our LobbyYour Consultation
We offer a unique comprehensive consultation which is specifically designed to maximize your education on the procedures in which you have expressed interest. This process takes place in our office, personally designed by Dr. Hugo to surround you with various comfortable setting s and to ensure you have relaxed, pleasant experience. The “flow” of the office is designed to be efficient, in order to minimize the time you spend waiting.

Your consultation will consist of an extensive initial consultation with Dr. Hugo. He will thoroughly educate you on the procedure(s) in which you are interested, and discuss your expectations, goals and options. He will answer all your question as well. Our Patient Coordinator will also introduce herself to you to discuss your special care needs whether they are accommodations for our out of town patients, scheduling issues, or your other specific needs.

Your initial consultation will be followed up with additional information provided to you through personalize communication and second, follow-up visits if required. We feel if our patients are now well educated about their procedures(s) and what occurs around their surgery, we have not done our job!

A Culture of Care & Compassion
With a practice committed to specialized care and compassion, every member of our team adheres to a philosophy of patient service and complete satisfaction. From your initial consultation through treatment, post-surgical monitoring and follow-up care we are your partner in personal cosmetic enhancement and well-being.

Interactive Care and Consultation
Personalize care at Dr. Hugo’s office beings with an unhurried, interactive consultation between physician and patient to discuss anticipated results, available options, and recommended procedures. This individualized approach ensures our patients are knowledgeable, comfortable and confident with their personal medical decisions and that their desired results are achieved!

A Wide Range of Treatment Options
Our specialized services are as individual as the patients we serve. Each patient is presented with options that range from minimally-invasive procedures such as non-surgical options to comprehensive cosmetic surgery. Our initial recommendations often involve modest enhancements. Patients are never hurried or pressured into unnecessary surgery.

Frank and Honest Disclosure
We believe it is the best professional and personal ethic to be forthright in guiding and assisting patients who are making personal healthcare and lifestyle decisions. There is full-disclosure of risk factors, realistic recovery time and anticipated results. The complete cost of procedures is also discussed in-advance.

The Ultimate Confidentiality
Our team is very proud of our results and a majority of our new patients are referrals from satisfied patients. At the same time, we maintain the highest respect for patient confidentiality and ensure complete privacy and professionalism. We will release no protected medical information without your express permission. Coordination of care in elective surgery is of the utmost importance to prevent complications or medical errors. We will in this regard and with your knowledge, discuss pertinent health information with other physicians directly or indirectly involved with your care. In these matters, we will not divulge the nature of any elective surgery without your permission.

Directions

From I-64, take 264-East toward the Virginia Beach oceanfront. Take Exit 21-A (First Colonial Road, South) and turn right onto First Colonial Road.

Turn left at the first light onto Wisconsin Avenue, which parallels the eastbound entrance to I-264. There is a NAPA Auto Parts store on the corner.

Drive one block and make a right turn onto Louisa Avenue, then an immediate left turn into our parking lot. Our office is at the left end of the building on the left.

Disclaimer
Dr. Ben Hugo is providing information and series on the Internet as a benefit for patients and the general public. Dr. Hugo makes no representations about the suitability of the information and services for any purpose, and provides the information contained here for educational purposes only. Any information in this website should not be considered medical advice or substitute for a consultation with a plastic surgeon or other physician.
Dr. Hugo will not offer medical advice for treatment of medical disorders over the Internet by way of e-mail or direct contact. We apologize, but obviously such requests cannot be answered.

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